Refund policy

Thank you for shopping at Framed Club. Because every piece in our collection is custom-made to order specifically for you, we maintain a strict policy regarding returns, exchanges, and cancellations. Please read the terms below carefully before placing your order.

1. Made-to-Order Policy (No Returns or Exchanges)

Because each print is custom-printed on demand using premium Felix Schoeller Hi-White 230 GSM matte paper and custom-framed in local timber, we do not accept returns or exchanges for change of mind.

We take immense pride in our craftsmanship and enforce rigorous quality checks to ensure every piece leaves our workshop in pristine condition. Once an item has entered production, it cannot be returned or swapped for a different size, frame style, or artwork.

2. Order Modifications & Cancellations (24-Hour Window)

We understand that mistakes can happen or you might change your mind shortly after checking out.

  • The 24-Hour Window: You may request changes to your order (such as size, framing options, or delivery details) or cancel your order entirely within 24 hours of purchase.

  • How to Request: To modify or cancel your order, please contact us immediately through our support channels with your order number. Once the 24-hour window has passed, your order will have entered production and changes or cancellations will no longer be possible.

3. Damaged or Defective Items

While we ensure the highest quality standards, transit damage or rare manufacturing defects can occasionally occur. If your order arrives damaged, defective, or incorrect:

  • Please notify us within 48 hours of delivery via email with clear photographs of the damage, including both the artwork and the packaging it arrived in.

  • We will review the issue promptly and, upon verification, arrange for a replacement to be manufactured and shipped to you at no additional cost.

4. Contact Us

If you have any questions about your order, need assistance within your 24-hour modification window, or need to report a transit issue, please reach out to our support team and we will be happy to help.